USA
Orders placed within the USA from StickMobility.com are eligible to be returned within 30 days of delivery date for a refund of the cost of product. (Customers are responsible for any original shipping costs of the product.)
Returned orders larger than 3 sticks will be refunded the cost of product minus the full cost of shipping to return the product.
Exchanges are processed as returns and we ask that you place a new order for the preferred items.
After 30 Days: For USA orders placed at stickmobility.com after 30 days – you may be eligible for a return on a case by case basis. Customers are responsible for return shipping costs as well as any shipping costs from the original purchase.
Please email at us at support@stickmobility.com to start your return / exchange process and receive shipping instructions.
Refunds will be credited to the original purchase card after we have received and inspected the returned product. (Refunds take approximately 8 days to process and reach your account.)
All digital content sales are final and are not eligible for a refund.
For orders not placed at StickMobility.com please contact the seller directly.
International
Orders placed at StickMobility.com and shipped outside of the USA are eligible to be returned or exchanged for a full refund of the product, minus any initial shipping charges. Customer is responsible for return shipping costs.
Refunds will be credited to the original purchase card after we have received and inspected the returned product.
Please email at us at support@stickmobility.com to start the return process and receive shipping instructions.
All sales for online education content is final and all online content is not eligible for refund.
For orders placed with our International Partners or at other stores, please contact them directly.
Exclusions
Sticks that have been modified in any way are not eligible for exchange or return. Sticks that have been damaged or due to misuse and neglect are not eligible for exchange or return. Please refer to our Stick Care Guidelines below for proper usage and storage instructions.
For products not ordered directly from StickMobility.com please contact the seller for their policy.
Return Packaging
We recommend keeping the box your order is shipped in until you are confident that you will be keeping your sticks. If you no longer have the box it was shipped in and are having difficulty finding a 6 or 7-foot box, we recommend trying to find two 3 or 4-foot long boxes that can be combined to make a longer box.
Warranty Policy
Mobility Sticks come with a 12-month Limited Warranty against manufacturer defects for sticks purchased from StickMobility.com from date of purchase. We will replace any Mobility Stick found to contain a manufacturer defect after inspection, and will cover replacement shipping charges.
Please call 888-992-8779 or email at us at support@stickmobility.com to start your warranty claim process.
For sticks not purchased through StickMobility.com, please contact the seller directly to process warranty claims.
Warranty Exclusions
Sticks that have been modified in any way are not eligible for warranty.
Sticks that have been damaged or broken due to over-bending, misuse or neglect are not eligible for warranty.
Please refer to our Stick Care Guidelines below for proper usage and stored instructions.
For products not ordered directly from StickMobility.com please contact the seller for their policy.
Stick Care Guidelines
We recommend you do not expose your Mobility Sticks to prolonged extreme temperatures as this may compromise the structural integrity of the sticks.
Do not leave your Mobility Sticks inside your vehicle in hot temperatures as this can cause unwanted bending of the sticks.
Store your sticks either upright or if horizontal support the stick at each end and in the middle to avoid potential bending over time.
When in use we recommend spinning the stick after each rep so you don’t always bend the stick in the same direction.
One objective with Stick Mobility exercises is to create tension by flexing the stick. Although rare, excessive over flexion of the stick can result in stick damage. Excessive over flexion is not part of the training exercises and not required to achieve the benefits of the system.
Please watch our Stick Care Videos and always follow the flexion examples from our training videos and/or the guidance of a certified Stick Mobility instructor.