Shipping policy

Overview

We ship all orders via UPS, USPS or Fedex, selecting the most efficient carrier based on your delivery address. 

Shipping Destinations

Domestic Shipping: 

We ship to all addresses within the continental United States with these important notes:

  • We cannot ship to USPS P.O. Boxes at this time
  • Rates vary based on shipping region
  • Free shipping is not available to Hawaii or Alaska

International Shipping: 

While we do ship internationally, we recommend first checking with our International Partners for potentially lower shipping and import costs. When ordering directly from us:

  • Import duties may be charged by your country's customs authority
  • These duties are the customer's responsibility to pay upon delivery
  • Duties are not included in our shipping charges
  • Duty amounts vary by country and cannot be predicted by our team

MONEY-SAVING TIP: Visit our International Partners page to find a distributor in your region who may offer more economical shipping options.

Order Processing & Delivery Timeline

Processing Time:

  • Warehouse processing: 2-4 business days
  • Business days: Monday through Friday
  • Weekend orders: Processing begins next business day
  • Holidays: Federal holidays excluded

UPS Ground Delivery Estimates:

  • Your package typically arrives within 1-5 business days, based on your location

USPS Ground Delivery Estimates:

  • Delivery usually takes 2-8 business days, based on your location

Fedex Ground Delivery Estimates:

  • Your package typically arrives within 1-5 business days, based on your location

Understanding Your Shipment

Standard Shipping

We select your carrier (UPS Ground, USPS Ground, or Fedex Ground) based on your location. Here's what to expect from each:

UPS Ground Benefits:

  • Consistent tracking updates
  • Precise delivery estimates
  • Clear delivery confirmation

USPS Ground Important Notes:

  • Extensive delivery network
  • Often faster to certain locations
  • Please Note: USPS tracking updates may be limited
  • Normal: Packages may arrive with minimal tracking updates

IMPORTANT: USPS Ground packages occasionally arrive without final delivery scans. This is normal and doesn't indicate a delivery problem.

Fedex Ground Benefits:

  • Consistent tracking updates
  • Precise delivery estimates
  • Clear delivery confirmation

Expedited Options

Rates calculated at checkout based on location

Premium Delivery Services:

  • USPS Priority: 1-3 business days
  • UPS 3-Day Select: 3 business days
  • UPS 2-Day Air: 2 business days
  • Fedex 2-Day: 2 business days
  • Fedex Express Saver: 3 business days

Tracking Information

After Your Order Ships:

  1. Receive shipping confirmation email with tracking number
  2. Multiple-item orders may ship separately:
    1. Items arrive within days of each other
    2. Each package gets unique tracking number

Tracking Update Expectations:

  • UPS: Regular updates throughout delivery
  • USPS: Updates may be less frequent
  • Fedex: Regular updates throughout delivery

When to Contact Support

Standard Shipping Concerns:

  • USPS packages: After 7 business days without updates
  • UPS packages: After 5 business days without updates
  • Fedex packages: After 7 business days without updates
  • Unshipped orders: After 4 business days from placement

Lost Package Resolution

Our Process:

  1. Initial wait period: 7 business days from last update
  2. Carrier investigation begins
  3. Resolution: Replacement or refund if unlocated

Holiday Season Guidelines

November-December

Expect Possible:

  • Extended processing times
  • Longer transit times
  • Less frequent tracking updates
  • Weather-related delays

Need Assistance?

For Fastest Help:

  1. Visit our Help Center
  2. Have order/tracking numbers ready
  3. Check FAQs for quick answers
  4. Submit contact form for specific issues

We monitor all shipments and proactively address delays. Your satisfaction is our priority.