FAQ/Help Center

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) let you set aside pre-tax money to pay for eligible healthcare expenses. If you’re not sure whether you have one, check with your employer or your health insurance provider.

Yes, simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card.

Since the money you put into an HSA or FSA isn’t taxed, you get more value out of every dollar you spend. Instead of paying for health-related items with post-tax income, you can use these pre-tax funds to cover costs for the treatment, prevention, or management of a diagnosed medical condition.

Yes. If you prefer to use your regular credit card, Truemed will send you instructions on how to submit for reimbursement from your FSA/HSA administrator.

• The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is.
• There are thousands of studies showing food and exercise is often the best medicine to prevent and reverse disease. Exercise qualifies as a qualified medical expense with an LMN. Food, supplements, and other wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.

There is no cost to you, as long as you are shopping with a Truemed partnered merchant.

Most administrators review and approve reimbursements within a few days once you’ve submitted your claim, receipt, and (if needed) a Letter of Medical Necessity. Processing times can vary depending on your administrator.

No problem—you can still submit your claim and receive a partial reimbursement for the amount available in your account.

Please contact support@truemed.com to help troubleshoot the issue.