Warehouse Processing Times
Orders are usually processed and packaged by our warehouse within 1-2 business days, excluding federal holidays and weekends e.g. orders placed on Friday will not ship until Monday or Tuesday.
After the Carrier picks up your package you will be emailed a tracking number. See shipping transit times below:
Shipping Options & Delivery Times
UPS Ground: 1 - 5 Business days transit time. $ 9.95 Flat Rate.
UPS 3-Day Select: 3 Business days transit time. Cost varies by location.
UPS 2-Day Air: 2 Business days transit time, Cost varies by location.
Hawaii & Alaska
For shipments to Hawaii and Alaska, we offer UPS shipping services.
Puerto Rico & Guam
For shipments to Puerto Rico and Guam, we offer USPS (Priority) standard shipping.
We do not offer shipping to USPS P.O. Boxes.
APO/FPO/DPO Military Addresses
We're very sorry for any inconvenience but we do not ship to APO, FPO, DPO military addresses.
Stick Mobility US does ship internationally, however, to save on shipping and import costs we recommend purchasing from one of our International Partners where possible.
Import Duties may be imposed by your specific country's Customs and are the customer's responsibility to pay upon receipt of the package.
Multiple Shipping Addresses
We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.
When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed, but please allow up to 4 days for processing. The email will contain shipment details, your tracking number, and a link to the selected carrier site.
My tracking shows as delivered but I haven't received my package.
To help ensure the safety of your package, some postal workers will try to leave your package out of plain sight or a helpful neighbor may have moved it for safekeeping.
We've found that more often than not the package is either in the building or with a neighbor.
If you could please check all exterior doors and any locations where the package could be placed, including porches, back patios, garages, and any areas that are out of potential weather hazards as well as with anyone who might have retrieved the package for you (neighbors, roommates, etc.) and let us know if you find it.
If you still aren't able to locate your order, please visit our Help Center